joewad
08-03-2019, 07:17 PM
Received in today's email from cobrafiresystems, dated Aug 2, 2019, 8:05 pm. Thought I'd share via copy/paste because not everyone monitors there email all the time.
************************************************** ************************************************** *******
If you don't have time to read this email, please note the following:
DO NOT LOAD VERSION 5.0.2 or 4.0.0 TO ANY REMOTE PURCHASED AFTER JULY 4th, 2019
IF YOU WANT TO UPGRADE, MAKE SURE TO LOAD VERSION 4.0.1 or 5.0.5
ANY REMOTE PURCHASED AFTER 7/4/2019 MAY FIRE INADVERTENTLY WHEN ARMED RUNNING 4.0.0 or 5.0.2
************************************************** ************************************************** *******
Dear COBRA Customer,
On July 24th we discovered a critical safety issue affecting 18R2s w/ our new SM220 transceiver that were shipped shortly after July 4th. This issue would cause the remotes running 4.0.0 or greater to, in some cases, fire an unintended cue in manual firing mode only. For example, pressing cue #1 may fire cue #1 and cue #2. Also, in rarer cases, the act of arming the 18R2 may fire a cue unintentionally if the remote is on the same channel as the module.
The issue would only affect 18R2s that are both running firmware version 4.0.0 or greater, and shipped after July 4th. All customers affected have been contacted via e-mail or phone, If you are just now becoming aware of this issue, you are not affected. Only units shipped after July 4th, using our new SM220 transceiver, and running firmware version 4.0 or greater were affected. If you have a unit with the new SM220 transceiver, you will see U90-SM220 in the upper right of the face plate. Additionally, the new transceiver is red, whereas the older transceiver is green.
We have fixed the issue and provided the following instructions:
1) Download the 4.0.1 or 5.0.5 cobra.s19 file from our website
2) Save this file to a USB drive. Do not place the file within a folder.
3) Place the USB drive into your 18R2.
4) Hold the SYNC button and power on the 18R2 at the same time.
5) The LEDs will circle around and the unit will power off.
Note: If all red LEDs display in this step, please try a different USB drive.
6) Remove the USB drive
7) Power on the 18R2 and either 4.0.1 or 5.0.5 will display. Your unit is now updated.
Don't worry, 5.0.5 on the 18R2 is fully compatible with 5.0.2 or 5.0.3 on the modules.
We have been in constant contact with those who purchased equipment during this period to ensure those individuals were aware of our findings. Any affected clients will also receive communication from us with the steps required to upgrade their remotes to the new firmware.
We would like to thank the COBRA community for their understanding as we worked tirelessly to ensure a complete and thorough resolution was developed, fully tested, and rolled out.
Please do not hesitate to reach out to us at help@cobrafiringsystems.com with any questions or concerns.
Thanks,
Scott Smith
CEO
COBRA Firing Systems
************************************************** ************************************************** *******
If you don't have time to read this email, please note the following:
DO NOT LOAD VERSION 5.0.2 or 4.0.0 TO ANY REMOTE PURCHASED AFTER JULY 4th, 2019
IF YOU WANT TO UPGRADE, MAKE SURE TO LOAD VERSION 4.0.1 or 5.0.5
ANY REMOTE PURCHASED AFTER 7/4/2019 MAY FIRE INADVERTENTLY WHEN ARMED RUNNING 4.0.0 or 5.0.2
************************************************** ************************************************** *******
Dear COBRA Customer,
On July 24th we discovered a critical safety issue affecting 18R2s w/ our new SM220 transceiver that were shipped shortly after July 4th. This issue would cause the remotes running 4.0.0 or greater to, in some cases, fire an unintended cue in manual firing mode only. For example, pressing cue #1 may fire cue #1 and cue #2. Also, in rarer cases, the act of arming the 18R2 may fire a cue unintentionally if the remote is on the same channel as the module.
The issue would only affect 18R2s that are both running firmware version 4.0.0 or greater, and shipped after July 4th. All customers affected have been contacted via e-mail or phone, If you are just now becoming aware of this issue, you are not affected. Only units shipped after July 4th, using our new SM220 transceiver, and running firmware version 4.0 or greater were affected. If you have a unit with the new SM220 transceiver, you will see U90-SM220 in the upper right of the face plate. Additionally, the new transceiver is red, whereas the older transceiver is green.
We have fixed the issue and provided the following instructions:
1) Download the 4.0.1 or 5.0.5 cobra.s19 file from our website
2) Save this file to a USB drive. Do not place the file within a folder.
3) Place the USB drive into your 18R2.
4) Hold the SYNC button and power on the 18R2 at the same time.
5) The LEDs will circle around and the unit will power off.
Note: If all red LEDs display in this step, please try a different USB drive.
6) Remove the USB drive
7) Power on the 18R2 and either 4.0.1 or 5.0.5 will display. Your unit is now updated.
Don't worry, 5.0.5 on the 18R2 is fully compatible with 5.0.2 or 5.0.3 on the modules.
We have been in constant contact with those who purchased equipment during this period to ensure those individuals were aware of our findings. Any affected clients will also receive communication from us with the steps required to upgrade their remotes to the new firmware.
We would like to thank the COBRA community for their understanding as we worked tirelessly to ensure a complete and thorough resolution was developed, fully tested, and rolled out.
Please do not hesitate to reach out to us at help@cobrafiringsystems.com with any questions or concerns.
Thanks,
Scott Smith
CEO
COBRA Firing Systems