problems ordering from pyrodirect

[TitaniumsalTDI]

Just curious if anyone out there has recently placed an order with them and not received product or shipping info. I placed an order beginning of last week and the money was taken out of my account but no other correspondence. Now two weeks prior I placed an order and it was at my door in three days. I called and left messages and have heard nothing.

[NW Fireworks Lover]

I would just keep calling. They have been very easy to deal with for me and once I had to call about a shipping discrepancy and it took me a few times to get through, but we got it all figured out. Good luck

[Steviet000]

Even with it being around the busy time it........ it still shouldnt take that long...?

[DTMpyro]

My early mortar order for this year took forever to arrive. The order was placed in January scheduled for a mid march delivery. After many phone calls I finally got my mortars the first week of May!

Keep calling and ask to talk to Kevin hes in charge over there and will get it straightened out. He has helped me twice now!

[jknepp1954]

Keep calling Kevin - tis busy this time of year for him as well. Just be patient - he will come through for you - I am sure.

[TitaniumsalTDI]

So I finally got through. And was told that the racks I ordered were being built. But when I ordered them they were in stock. Guy I talked to was kind of rude also. Next time I LL take my $200 order elsewhere

[kitsune]

I've placed two orders with them this year, and I haven't had any issues... But I ordered my fuse back in April, so they probably weren't as busy.

[TitaniumsalTDI]

My order is finally on its way.

[crackerbomb]

So I finally got through. And was told that the racks I ordered were being built. But when I ordered them they were in stock. Guy I talked to was kind of rude also. Next time I LL take my $200 order elsewhere

His wife must not have been very kind to him....lol

[hokester44]

I have had success with them on all but one order. They switched out an item for a substitute one time without telling me... which I returned.